Saturday’s complaint, seen on Tuesday
A review about a long wait or a cold order sits without a reply through the weekend, while people choosing where to eat read it.
For restaurants & cafés
Your restaurant’s Google calls and reviews, every morning on WhatsApp.
See how many people called, asked for directions or clicked through to your website from Google, which reviews came in overnight and which one needs a reply first. Approve a reply with one message.
Free for 14 days · No card · Your Google password stays with Google
Weekly report
76
Health score 76/100
▲ 4 points since last week
Spice Route Kitchen
- Calls38▲ 12%
- Directions64▲ 21%
- Website clicks19▼ 5%
⚠️ 1 negative review needs a reply: Kiran, 2★
Write a reply to Kiran
In short
LocalPulse for restaurants is a WhatsApp assistant that sends a restaurant or café owner a short report on their Google Business Profile every morning: calls, direction requests, website clicks and new Google reviews. It writes replies to reviews and posts them only after the owner approves.
Sound familiar?
Where restaurant owners lose track of Google
No idea what Google brings in
Google counts every call, direction request and website click from your listing. The numbers sit on a Performance page that is easy to forget in a busy week.
No energy left for replies
After a long service, writing a calm, polite reply to an angry review is the last thing anyone wants to do.
How it works for a restaurant
A 2★ review, answered from WhatsApp
The morning report flags the review. You ask for a reply, check the draft and approve it with the code. An example:
“Biryani was great but we waited 45 minutes on Saturday night and nobody checked on us.”
Example review. The business and people on this page are made up.
Write a reply to Kiran
Drafted reply
Hi Kiran, thank you for the kind words about the biryani, and we’re sorry about the wait on Saturday night. Forty-five minutes with nobody checking on you isn’t how we want anyone to feel. We’ve shared this with our floor team, and we hope you’ll give us another chance.
Reply APPROVE K7Q2MX4P to post it, or REJECT K7Q2MX4P to cancel.
Hi Kiran, thank you for the kind words about the biryani, and we’re sorry about the wait on Saturday night. Forty-five minutes with nobody checking on you isn’t how we want anyone to feel. We’ve shared this with our floor team, and we hope you’ll give us another chance.
Reply APPROVE K7Q2MX4P to post it, or REJECT K7Q2MX4P to cancel.
APPROVE K7Q2MX4P
✅ Reply posted to Google.
Good practice
4 Google review tips for restaurants
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1
Reply to the good reviews too
A short thank-you under a 5★ review shows people reading your listing that someone is listening. Google includes replying to reviews in its own advice to businesses.
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2
Set special hours before festivals
Add special hours in your Business Profile for Diwali, Eid, Sankranti or any day you close early, so nobody arrives to a closed shutter.
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3
Keep your menu link current
Google can show a link to your menu on your profile and counts menu clicks in your performance. An old menu with old prices leads straight to unhappy reviews.
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4
Ask every table the same way
Google’s rules don’t allow asking only happy guests for reviews, or offering a discount or a free dessert in return. A QR code on every bill is fine.
Want the full method? How to reply to a 1-star Google review
One plan
Everything for your restaurant, one flat fee
One flat monthly fee for each Google listing, after a free 14-day trial. No card needed to start.
See pricing- Google health score and a short WhatsApp report every morning
- Weekly summary every Monday
- Calls, direction requests, website clicks and searches in plain numbers
- Replies to Google reviews written for you, posted only after you approve
- Ask anything about your Google profile in plain words
- Setup done with you by our team
How do I see how many people called my restaurant from Google?
Open your Business Profile in Google Search or the Google Maps app and choose Performance. “Calls” is the number of times someone tapped the call button on your Google listing. LocalPulse sends this number on WhatsApp every morning, and the Monday summary compares it with the week before.
Can LocalPulse reply to Zomato or Swiggy reviews?
No. LocalPulse works with Google reviews only, through the official Google Business Profile API. It does not read or reply to reviews on Zomato, Swiggy or other apps.
Does it work for a restaurant with several branches?
Yes. Each branch keeps its own health score and reports. Send LOCATIONS on WhatsApp to see your branches, then USE with a number to switch between them.
Will LocalPulse post replies to reviews without asking me?
No. Every reply comes to you first as a draft with an 8-character code. Nothing is posted to Google until you send APPROVE with that code. Send REJECT and the draft is dropped.
Free for 14 days · No card
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