Reviews arrive after closing
Clients post on the way home or late at night. By the time you see a complaint, it has been on your listing for days.
For salons & spas
What clients say about your salon on Google, every morning on WhatsApp.
New reviews, calls and direction requests from Google, plus the things clients mention most, like staff, waiting time or price. Reply to a review by approving a draft in the chat.
Free for 14 days · No card · Your Google password stays with Google
Weekly report
79
Health score 79/100
▲ 5 points since last week
Glow Studio
- Calls21▲ 6%
- Directions42▲ 15%
- Website clicks9▼ 10%
⚠️ 1 negative review needs a reply: Sneha, 2★
Write a reply to Sneha
In short
LocalPulse for salons is a WhatsApp assistant that sends a salon or spa owner a short daily report on their Google Business Profile: calls, direction requests, website clicks, new reviews and the themes clients mention most. It writes replies to Google reviews and posts them only after the owner approves. Google’s rules let a salon ask every client for an honest review, but not offer a discount for one or ask clients to name a stylist.
Sound familiar?
Where salon owners lose track of Google
The same complaint keeps coming back
Running late for bookings, or a bill higher than quoted, rarely shows up just once. The pattern is hard to spot when you read reviews one at a time.
Is Google bringing walk-ins?
Instagram gets the attention, but Google counts how many people asked for directions to your salon. Hardly anyone checks.
How it works for a salon
A 2★ review, answered from WhatsApp
The morning report flags the review. You ask for a reply, check the draft and approve it with the code. An example:
“Loved the haircut, but the bill was ₹400 more than the price I was told on the phone.”
Example review. The business and people on this page are made up.
Write a reply to Sneha
Drafted reply
Hi Sneha, we’re glad you loved the haircut, and we’re sorry the bill didn’t match what you were told. That shouldn’t happen. We’ve shared this with our front desk, and we’d like to put it right, so please call us at the salon.
Reply APPROVE K7Q2MX4P to post it, or REJECT K7Q2MX4P to cancel.
Hi Sneha, we’re glad you loved the haircut, and we’re sorry the bill didn’t match what you were told. That shouldn’t happen. We’ve shared this with our front desk, and we’d like to put it right, so please call us at the salon.
Reply APPROVE K7Q2MX4P to post it, or REJECT K7Q2MX4P to cancel.
APPROVE K7Q2MX4P
✅ Reply posted to Google.
Good practice
4 Google review tips for salons
-
1
Don’t ask clients to name their stylist
Google’s policy doesn’t allow asking for specific content in a review, such as naming a staff member. Ask for an honest review instead.
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2
Reply with the client’s name and one detail
A reply that mentions the service they wrote about reads as personal, not copied and pasted.
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3
Keep services and prices current
List your main services in your Business Profile. Prices that match what clients pay at the counter save you an easy complaint.
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4
Ask at the counter, without pressure
Asking every client for a review is fine. Pressuring someone to post on the spot, or giving a discount for it, is against Google’s rules.
Want the full method? How to reply to a 1-star Google review
One plan
Everything for your salon, one flat fee
One flat monthly fee for each Google listing, after a free 14-day trial. No card needed to start.
See pricing- Google health score and a short WhatsApp report every morning
- Weekly summary every Monday
- Calls, direction requests, website clicks and searches in plain numbers
- Replies to Google reviews written for you, posted only after you approve
- Ask anything about your Google profile in plain words
- Setup done with you by our team
Can I ask clients to mention their stylist in a Google review?
No. Google’s review policy doesn’t allow businesses to ask for specific content, such as naming a staff member. You can ask every client for an honest review.
Can I give a discount for a Google review?
No. Google doesn’t allow discounts, free services or anything else in return for a review, or for removing a negative one.
How do I know if Google brings walk-ins to my salon?
Google counts how many people asked for directions to your salon and how many tapped to call it from your listing. LocalPulse sends both numbers on WhatsApp every morning, and the Monday summary compares them with the week before.
What does LocalPulse pick up from salon reviews?
It sorts reviews by what clients mention, such as staff, quality, speed, waiting, price and communication, and tells you what is praised most and the most common complaint.
Free for 14 days · No card
Get your free Google health score.
Tell us where to send it. We’ll message you on WhatsApp to connect your Google profile and send your first score.
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- Your Google password stays with Google
- Cancel any time